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Every year we assist thousands of Victorians to successfully take control of their gambling. We support people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control.

We help people to change how they think about gambling. Because once you understand how gambling affects you, you are better able to take control.

You can chat online or over the phone with one of our counsellors. We also have volunteer ex-gamblers who you can partner with for peer support.

By working with professional support you’ll be twice as likely to successfully achieve your goals. Whether it be to quit or control your gambling.

Working with our counsellors you can achieve:

  • Strategies to manage cravings and stress
  • New behaviours and thought patterns to support healthier habits
  • Improved social and emotional wellbeing
  • Help with rebuilding relationships
  • Building a support network

Get immediate, professional help any time of the day or night, book a counselling session or have a regular check-in with someone who's been in your situation.

We get that everyone is different and can meet your needs with a range of treatment options. Choose the service(s) that suit you. Or call 1800 858 858 to let our team make a recommendation.

Phone support

For immediate, professional advice and support or to book a counselling session, call us today. Our trained staff are standing by and ready to help.

Helplines

  • Gambler's Help 1800 858 858
  • Gambler's Help Youthline 1800 262 376

Call now for professional, confidential and free support and advice, 24 hours a day, 7 days a week. Gambler's Help helplines are for anyone affected by gambling – your own, or someone else's. We can refer you to local services and send you information.

Calls are free from landlines. Calls form mobiles may be charged. If you are deaf or have a hearing or speech impairment contact us through the National Relay Service.

Phone/Video counselling

Local Gambler's Help services offer phone and video counselling by appointment, including outside office hours. Book your appointment today.

Call 1800 858 858 – 24/7 for immediate support or to book a free and confidential session.

Peer connection

Talk to someone who gets it. Volunteers have successfully stopped gambling and can tell you how they did it.

Sometimes speaking with a person who has ‘been there done that’ can be helpful for your own recovery, especially when it’s difficult to talk to others about it.

No referral is needed, and it's free. To get paired with your support person, simply call Peer Connection on 1300 133 445 or email pcintake@bchs.org.au

*Peer Connection isn't available at all hours – if you need urgent help call Gambler’s Help 1800 858 858 24/7 if you need urgent help.

Face-to-face counselling

*Please note – Face-to-face counselling may be unavailable due to COVID-19 restrictions. Phone and video counselling is available during this time.

Get the best support without the price tag. Our therapeutic counsellors provide free one-on-one support with sessions that are tailored to you. They’ll help change the way you think about gambling, so you’ll be more in control.

Sessions include:

  • Understanding gambling triggers, addiction and why you gamble
  • Strategies to help you resist urges to gamble
  • Family counselling and planning sessions

Benefits of counselling:

  • Strategies to manage cravings and stress
  • New behaviours and thought patterns to support healthier habits
  • Improved social and emotional wellbeing
  • Help with rebuilding relationships
  • Building a support network

Get the techniques and ongoing support to reduce your gambling or overcome the urges for good. Start by booking a free appointment with one of our counsellors. What have you got to lose?

Call 1800 858 858 – 24/7 for immediate support or to book a free and confidential session.

Gambler’s Help counselling services also extend to the family and friends of those who gamble.

Gambler's Help services are available in over 100 locations across Victoria.

In-language counselling services are available for Arabic, Chinese and Vietnamese- speaking communities. Some other languages are also available by request.

Online support

Gambling Help Online

Gambling Help Online provides free self-help advice, counselling and peer support.

Gambling Help Online lets you connect and get support in three different ways:

Forum

Jump on the forum and chat with real people who share your experience. Get support and connect with others in an anonymous, safe and secure place.

Live chat

Chat live with a counsellor 24/7.

Email counselling

Email counselling is great when you need answers to questions but don't need an immediate response.

You may prefer this service because you're trying self-help and just need to check-in with someone. Or you may like having time to consider your thoughts and write them down.

Visit Gambling Help Online and select 'Get started'.

Financial counselling

If you’re worried about money, the good news is you’re not alone. Our financial counsellors understand the financial issues you are facing and can help improve your situation.

What is financial counselling?

Financial counselling is a free and confidential service offered to people who are experiencing any of the following:

  • money problems due to gambling
  • trouble keeping up with bills and other commitments
  • contact from debt collectors
  • eviction
  • tax debt
  • utility disconnection
  • default notices

How can a financial counsellor help me?

Financial counsellors are skilled professionals who can:

  • help you to assess, consolidate and manage debt
  • work with you to set financial goals and create a budget
  • negotiate with creditors on your behalf about repayment arrangements
  • check if you’re eligible for government support
  • help you apply for hardship variations on existing loans
  • explain the risks of bankruptcy or accessing your super early and guide you through the alternatives available

To have a plan, along with the professional support to see it through, can be a great relief.

If you’re feeling overwhelmed by money worries, please book a session with one of our financial counsellors as soon as possible. If you get help early, you will have many more options.

Call 1800 858 858 – 24/7 to book a free and confidential session.

6 out of 10 people report being better off financially after receiving support from Gambler’s Help.*

*Based on 2017–18 data from the Gambler’s Help client outcomes survey, 63% of responses indicated improvement in their financial situation at a six-month follow-up survey.

How do I know if I need financial counselling?

Here are some common reasons you might seek financial counselling.

  • If you’re feeling overwhelmed and stressed about bills and debt
  • If you’d like financial advice from a professional
  • If you have financial goals and would like support to make them happen.
  • When you receive a bill (e.g. a power bill) and you’re unable to pay it
  • If you have credit accounts (e.g. credit card, personal loan, mortgage) that you are falling behind on
  • If you find yourself borrowing money from family and friends to get through until your next pay day
  • If you find yourself not opening mail or answering phone calls because you believe it will be a creditor asking for money and you can’t pay it
  • If you are struggling to pay personal/family commitments (e.g. weekly food shopping, school fees, gym memberships)
  • If you find yourself googling ‘payday loans’ because your bank has declined to approve a loan
  • If you are affected by someone else’s gambling and notice, there’s never enough household income to cover the bills

Do I qualify for financial counselling?

Any Victorian resident experiencing financial difficulty due to gambling is eligible for financial counselling. This includes anyone negatively affected by someone else’s gambling.

What happens in the first session?

The service is free, independent and non-judgmental. Financial counsellors want to support you and they understand that it’s a major step to seek help about your finances.

The aim at the first appointment is to gather information, understand what your goals are and start a plan. Your financial counsellor will:

  • ask questions regarding your finances and goals
  • complete some program consents, privacy and confidentiality agreements.
  • explain what a financial counsellor can and can’t do (they may refer you to other services such as Gambler’s Help therapeutic counsellors, family support or legal aid)
  • let you know how many appointments you may need (generally it’s between 2–5 appointments) – and/or whether they can communicate with you via email and phone.

If a situation is urgent (for example, if you have received a disconnection notice for your electricity) your financial counsellor can contact the supplier during the appointment and advocate for you immediately.

What do I need to bring?

To make things easier, it helps to bring in any of the following documents about your financial situation:

  • bills
  • bank statements
  • contracts
  • letters, or other paperwork.

This is helpful because the financial counsellor might ask detailed questions about your financial commitments.

These questions will help them support you. Often there are times when they contact the bank or credit provider on your behalf (with your permission) to discuss your options.

Can I only see a financial counsellor once?

You can access a financial counsellor through Gambler’s Help as many times as you need to.

If you find that things are getting better for you financially, you might stop seeing your financial counsellor. But if something then triggers a change in your situation, you can come back and see them again to check-in.

Financial counsellors don’t judge people for lapses, relapses or changes in their circumstances. They’re here to support you.

It's also okay if you see a financial counsellor once, then decide it's not the right time for you or that you can manage things on your own. Just know that you can come back at any time.

Call 1800 858 858 – 24/7 to book a free and confidential session.

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