In-language counselling

For support in languages other than English, community organisations are available to help you.

Counselling, community education and financial counselling services are provided in Arabic, Cantonese, Mandarin and Vietnamese by the community organisations listed below.

If you speak a language not listed here, the Multicultural Gambling Harm Prevention Service can also provide culturally informed support. Alternatively, call Gambler's Help on 1800 858 858 and we can arrange an interpreter for free.

Please call or email these organisations before visiting in person.

Languages spoken: Arabic, English
Services: counselling support and supported referral to English-language financial counselling
Hours of service: Monday – Friday, 9 am – 5 pm
Face-to-face support: Broadmeadows (at other locations by appointment)
Telephone support: available

Visit the Arabic Welfare Incorporated website

Contact

For information or to make an appointment:

• call (03) 9380 9536 or
• email info@arabicwelfare.org.au

Languages spoken: Vietnamese, English
Services: counselling support and supported referral to English-language financial counselling
Hours of service: Monday – Friday, 9 am – 5 pm
Face-to-face support: Richmond and Braybrook
Telephone support: available

Visit the Australian Vietnamese Women's Association website

Contact

For more information or to make an appointment:

• Call (03) 9396 1922 (Braybrook office) / (03) 9428 9078 (Richmond office)
• Email gamblingcounselling@avwa.org.au

Languages spoken: Cantonese, Mandarin, English
Services: counselling support and supported referral to English-language financial counselling
Hours of service: Monday – Friday, 9 am – 5 pm
Face-to-face support: Docklands (at other locations by appointment)
Telephone support: available

Visit the Federation of Chinese Associations website

Contact

For information or to make an appointment:

• call (03) 9650 1293 or
• email info@fca.fedsun.org

Chinese Peer Connection is a free, confidential and easy to access telephone peer support service for people struggling to stop/control their gambling, and for people impacted by another person’s gambling.

All our peer support volunteers have experienced gambling harm themselves and can share their own stories of harm, hope and recovery.

Sometimes speaking with a person who has ‘been there done that’ can be helpful for your own recovery, especially when it’s difficult to talk to others about it.

Languages spoken: English, Mandarin, Cantonese
Services: peer support and supported referral to in-language and English-language therapeutic and financial counselling
Hours of service: by arrangement. Referrals accepted Monday – Friday, 9 am – 5 pm
Face-to-face support: not available
Telephone support: available

Visit the Chinese Peer Connection website

Contact

For information or to make an appointment:

• call 1300 755 878 or
• email cpcintake@each.com.au

Languages spoken: Vietnamese, English
Services: counselling support and supported referral to English-language financial counselling
Hours of service: Monday – Friday, 9 am – 5 pm
Face-to-face support: Springvale (at other locations by appointment)
Telephone support: available

Visit the Springvale Indo-Chinese Mutual Assistance Association website

Contact

For information or to make an appointment:

• call Bic Gresty or My Dung Nguyen on (03) 9547 6161 or
• email BGresty@sicmaa.com or sicmaa.bh@bigpond.com

Languages spoken: Arabic, English
Services: counselling support and supported referral to English-language financial counselling
Hours of service: Monday – Friday, 9 am – 5 pm
Face-to-face support: Broadmeadows
Telephone support: available

Visit the Victorian Arabic Social Services website

Contact

For information or to make an appointment:

• call (03) 9359 2861 or
• email Kieran.Hough@vass.org.au

Languages spoken: English with assistance from interpreters and bi-cultural workers
Services: counselling support and supported referral to in-language or English-language therapeutic and financial counselling
Hours of service: Monday – Friday, 9 am – 5 pm
Face-to-face support: Carlton (at other locations by appointment)
Telephone support: available

Visit the Multicultural Gambling Harm Prevention Service website

Contact

For information or to make an appointment:

• call 1800 329 192 or
• email gamblingharmprevention@ssi.org.au

Information in languages other than English

Brochures in languages other than English