Get help and support
Self-exclusion is a free program where you ban yourself from gaming venues or internet gambling. We can help you with this, and so can the venues.
You can ban yourself from venues like clubs, pubs or TABs, or from placing a bet on gambling websites. By law, Australian gambling providers must give customers the option to self-exclude from their venue or products.
How does self-exclusion work?
There are different self-exclusion programs across Australia, but they work in similar ways. In most programs:
- You choose which venues, casinos or websites to be excluded from.
- You sign a deed listing the venues you agree not to go into for a minimum period.
- If venue staff see you in the gaming area of the venue, they will report you to the program and ask you to leave.
- At the end of the agreed period of the deed, you can choose to self-exclude for another period or apply to have your gambling account re-opened or to be able to enter the gaming area of a venue.
How to self-exclude in Melbourne and Victoria
Contact the relevant organisation for help with self-excluding from their venues or programs.
Please note that you are able to exclude from any venue in Victoria using either the Australian Hotels Association or Community Clubs Victoria program – you will not need to sign two deeds.
Speak to the venue staff or contact the Australian Hotels Association (AHA) self-exclusion program on (03) 9654 3491 or visit the AHA website.
Call the Community Clubs Victoria self-exclusion program on (03) 8851 4949 or visit the Victorian Clubs website.
Call the Crown Responsible Gaming Support Centre on 1800 801 098 for information about the Crown Casino self-exclusion program.
Call 1800 882 876 Customer Service Centre for information about Betcare, Tabcorp's wagering self-exclusion program, or talk to staff at any TAB outlet.
Most reputable gambling websites will allow you to block yourself from holding an account with them. You can also buy software that will block your computer from accessing gambling sites.
Support for self-exclusion
Self-exclusion can be the first step to getting other types of help with your gambling. These options can include counselling (face-to-face, online and via telephone), financial counselling, peer support and support for family and friends affected by gambling.
Contact Gambler's Help on 1800 858 858.
Visit Gambling Help Online for more information about self-exclusion if you are based in Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania or Western Australia.