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FAQ

1. What is Reset?

Reset is a free, confidential, easy-to-use smartphone app developed by leading clinical researchers at Deakin University, with funding and support from the Victorian Responsible Gambling Foundation.

Reset can help you understand and control your gambling behaviour and feel better about yourself. It gives you insight into why you gamble, and helps you reduce your gambling or even quit completely.

One in five Victorians who gamble may be experiencing harm from gambling.

Gambling harm can include:

  • relationship difficulties
  • health problems
  • emotional or psychological distress
  • financial problems
  • issues with work or study
  • cultural problems
  • criminal activity.

Reset is based on an effective, self-directed treatment program that was developed for people who gamble by a team of clinical gambling researchers. It has been adapted into an interactive app to provide you with support and guidance anywhere, anytime.

Following the successful completion of this trial release, the app will be available to the public from app stores.

2. How does Reset work?

Reset’s interactive program is practical and easy to use. It has six modules, each containing between five and eight activities. You can work through the program at your own pace and set your own goals.

Whatever stage you’re at, the Reset app can help you to reach your goals, including:

  • better understand your gambling and how it compares to other people’s
  • think about gambling less
  • learn how to cope with your urges to gamble
  • learn strategies to get immediate control over your gambling
  • keep your gambling under control
  • avoid unplanned gambling episodes in the future.

To help you achieve your goals, Reset offers a range of interactive activities that take between three to five minutes to complete. Some activities will be more relevant to you than others, but all are designed so the more time and effort you put into them, the more likely you are to achieve your goals.

3. What is the trial release of Reset about?

Reset has been built and tested by clinicians and app developers to be easy to use, interactive, self-directed, and practical. However, it is also important that Reset is tested by the very people the app has been designed to help.

The Victorian Responsible Gambling Foundation is conducting a trial release of the Reset app in a web version before it becomes available to the wider community via app stores.

The trial release of the Reset app is an important and final testing phase that will ensure it offers users the best chance of understanding and controlling their gambling.

A select group of participants will take part in the trial release of Reset to help identify any issues around accessibility and ease of use.

4. Who is conducting the trial?

The trial release of the Reset app is being conducted by the Victorian Responsible Gambling Foundation in partnership with Gambler’s Help.

Gambler’s Help provide free, confidential, 24/7 advice and support to people experiencing harm from gambling. Visit www.gamblershelp.com.au for more information.

This trial is being funded by the Victorian Responsible Gambling Foundation.

5. Do I have to take part in this research study?

Participation in the trial release of Reset is voluntary. If you do not want to take part, you do not have to.

If you decide to take part in the trial, you will be asked to complete an online questionnaire. Your responses will remain confidential.

6. Why have you been selected?

You have been selected to participate in the trial release of Reset because you are currently, or have in the past, been a Gambler’s Help client.

We believe you will be able to provide valuable feedback about the app which will help other Gambler’s Help clients achieve their goals to better understand and control their gambling.

Taking part in the trial release of Reset is voluntary and you can opt out at any time.

7. What does participation in this trial require?

By creating an account for the Reset trial, you are agreeing to participate in the trial and to complete the online survey at the end of the trial.

As a participant in the trial, you will be asked to:

  • access Reset on your mobile, tablet or desktop computer and create a new account
  • complete the Reset onboarding questionnaire to determine your current risk of gambling harm and establish your goals.
  • complete various activities in Reset over a two-week period from the day you create your account
  • Complete an online survey at the end of the two-week trial.

Participation in this trial is voluntary. If you do not want to take part, you do not have to. If you decide to take part and later change your mind, you are free to withdraw from the trial at any stage.

If you choose to withdraw from the trial, please notify your Gambler’s Help counsellor or email reset@responsiblegambling.vic.gov.au with your name and an indication that you wish to withdraw from the trial.

8. What will happen to the information about me?

The Victorian Responsible Gambling Foundation and its Gambler’s Help partners are committed to protecting the privacy and confidentiality of clients and users of the Reset app.

You will be asked to enter some personal details when you create a Reset account. Your personal information will be stored securely and protected from interference and misuse.

Your activity and responses within the app will be collated for review. Upon completion of the trial release review, the data will be erased.

9. Are there any risks of using the Reset app?

We do not anticipate any risks in using the Reset app. However, if you experience feelings of distress while using the app, you can stop participating at any time.

If you require support, please call Gambler’s Help on 1800 858 858 or visit www.gamblershelp.com.au for online support. These are free and confidential help services that operate 24 hours a day, 7 days a week.

If you or someone you know are experiencing a personal crisis, please call Lifeline on 13 11 14 or visit www.lifeline.org.au.

10. What if I have a complaint or any concerns about the trial of Reset?

If you have a complaint regarding any aspect of the trial release of Reset or the way it is being conducted, please contact your Gambler’s Help counsellor or email reset@responsiblegambling.vic.gov.au.

11. What if I am experiencing technical issues with Reset?

If you experience technical issues with the Reset app, please email reset@responsiblegambling.vic.gov.au.